Privacy Policy
Effective Date: April 1, 2026
Utility Accounting and Rates Specialists, LLC
608-628-4020 | russ.hissom@utilityeducation.com
1. Introduction
Utility Accounting and Rates Specialists, LLC (“we,” “us,” or “our”) operates UtilityEducation.com (the “Site”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and protect information when you visit our Site or purchase our continuing professional education (CPE) courses.
By using our Site or enrolling in our courses, you agree to the terms of this Privacy Policy.
2. Information We Collect
Information You Provide Directly
We collect information you provide when you:
• Create an account or enroll in a course — name, email address, and payment information
• Subscribe to our email newsletter through Kit (ConvertKit)
• Contact us by email or phone
• Complete course assessments or provide feedback
Information Collected Automatically
When you visit our Site, we may collect:
• Browser type, IP address, and device information
• Pages viewed and time spent on the Site
• Referring URLs and search terms
• Course progress and completion data within our Thinkific learning platform
Payment Information
Payment transactions are processed by third-party payment processors. We do not store full credit card numbers. Payment processors may retain billing information in accordance with their own privacy policies.
3. How We Use Your Information
We use the information we collect to:
• Deliver courses and track your progress and CPE completion
• Issue NASBA-compliant Certificates of Completion
• Process payments and send enrollment confirmations
• Send course updates, newsletters, and promotional communications (with your consent)
• Respond to your questions and provide customer support
• Improve our courses, website, and services
• Comply with legal obligations, including NASBA sponsor requirements
4. Email Communications
If you subscribe to our email list through Kit (ConvertKit), we will send you educational content, course announcements, and occasional promotional offers. You may unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly. We do not sell your email address to third parties.
5. Information Sharing
We do not sell your personal information. We may share information with:
• Thinkific — our course delivery platform, which hosts your account and course progress
• Kit (ConvertKit) — our email marketing platform
• Payment processors — to complete transactions
• NASBA — as required to maintain our status as a registered CPE sponsor
• Law enforcement or regulatory authorities — when required by law
All third-party service providers are required to maintain the confidentiality of your information and are prohibited from using it for any purpose other than providing services to us.
6. Data Retention
We retain your personal information for as long as necessary to provide services to you, maintain NASBA compliance records, and fulfill our legal obligations. CPE completion records are retained for a minimum of five years in accordance with NASBA requirements. You may request deletion of your account at any time, subject to our legal retention obligations.
7. Cookies and Tracking
Our Site and the Thinkific platform use cookies and similar tracking technologies to maintain session information, remember your preferences, and analyze Site usage. You may control cookies through your browser settings, though disabling cookies may affect the functionality of the Site or your course access.
8. Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet is completely secure. We cannot guarantee the absolute security of your information.
9. Your Rights
Depending on your location, you may have the right to:
• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal information (subject to legal retention requirements)
• Opt out of marketing communications at any time
To exercise these rights, contact us at russ.hissom@utilityeducation.com.
10. Children’s Privacy
Our Site and courses are intended for adult professionals. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that a minor has provided personal information, we will delete it promptly.
11. Third-Party Links
Our Site may contain links to third-party websites, including Thinkific, NASBA, and other educational resources. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised effective date. Your continued use of our Site after any changes constitutes your acceptance of the updated policy.
13. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Utility Accounting and Rates Specialists, LLC
Email: russ.hissom@utilityeducation.com
Phone: 608-628-4020